Anyone else read this post on WP ?
"As an eftel staff member located in Malaysia I decline to include my name in this forum because disciplinary action may be taken on my post.
Firstly I would like to say the reason the customer service is bad is because they have lack of staff. I personally have seen calls waiting up to 2 hours or more. In cases where the calls have been disconnected when you are the first caller, its not an system error but it is intentionally dropped(canceled) by agents as eftel/aanet do not record calls.
As I mentioned that calls are not recorded, giving agents to make promises which are not granted.
The call center in Malaysia are experiencing shortage/ problems with their staff's or agents not providing the best customer services because the management in Perth have pro-rated their staffs medical leaves. The Malaysian labour law requires every company to give their staffs paid medical leaves up to 14 days(not pro-rated) on where the call center has pro-rated it to a monthly basis(which amounts to roughly 1 sick leave per month) to safe cost."
"As an eftel staff member located in Malaysia I decline to include my name in this forum because disciplinary action may be taken on my post.
Firstly I would like to say the reason the customer service is bad is because they have lack of staff. I personally have seen calls waiting up to 2 hours or more. In cases where the calls have been disconnected when you are the first caller, its not an system error but it is intentionally dropped(canceled) by agents as eftel/aanet do not record calls.
As I mentioned that calls are not recorded, giving agents to make promises which are not granted.
The call center in Malaysia are experiencing shortage/ problems with their staff's or agents not providing the best customer services because the management in Perth have pro-rated their staffs medical leaves. The Malaysian labour law requires every company to give their staffs paid medical leaves up to 14 days(not pro-rated) on where the call center has pro-rated it to a monthly basis(which amounts to roughly 1 sick leave per month) to safe cost."